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Cold Weather Preparation

Is your home ready for the cold? It doesn’t take long for meters and pipes to freeze during cold temperatures, especially below 32 degrees. If your pipes or meter freeze, you will not have water. With colder temps, it is important to protect your pipes as much as possible.

Here are some helpful tips:

When Temperatures Dip, let it Drip!
To keep water flowing through the pipes in your home, let one cold water faucet run at a pencil size stream. To re-use, place a jug underneath to catch the drips and use it to water indoor
plants. The amount of water used for this purpose costs significantly less than it would cost to fix the damage from a frozen pipe or replace a meter.

Insulate your Pipes
Insulate your pipes in unheated spaces like the garage and under cabinets along outside walls. Pipe insultation is relatively inexpensive and can be purchased at any home improvements or hardware store.

Set the Thermostat
Whether you’re at home or away traveling, set your thermostat no lower than 55 degrees. Travelers will often make the mistake of turning thermostats off thinking it will save on heating bills, when in reality frozen pipes and damage to personal property could result.

Need assistance with a delinquent utility bill?

We are continuing to work with customers facing financial hardships to establish payment arrangements. We offer contracts for deferred payment plans in most cases. Please contact our office at (304) 725-2316 to see if you qualify.

There are also local agencies that offer assistance with customer delinquent utility bills. The agencies shown below may provide direct assistance or referrals for assistance. Please contact the agency directly for more information.

  • Community Ministries (304) 725-3186
  • Department of Health & Human Resources (304) 724-2600
  • Salvation Army (304) 267-4612
  • Catholic Community Service (304) 267 8837