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Water Operator of the Year Award

At a recent employee picnic of the Charles Town Utility Board, Chief Water Operator, Chris Hutzler, received a prestigious award presented by the West Virginia Section of the American Water Works Association. Chris had the honor of receiving the 2021 Perkins Boynton Award for Large Systems in recognition of outstanding water treatment plant operator performance. With over 25 years of water treatment experience, Chris is a great asset to the Charles Town Utility Board.

Pictured here is CTUB employee, Chris Hutzler and the Mayor of Charles Town, Bob Trainor.

Tree Planting at Evitts Run Park

The Charles Town Utility Board was chosen by the City of Charles Town Tree Board to participate in the City’s second “Social Distancing Tree Planting” event this week. The City of Charles Town Tree Board received a grant through Cacapon Institute’s CommuniTree program to plant 16 trees this Spring at Evitts Run Park. Charles Town Utility Board staff members were happy to support this great source water protection activity. #HistoricallyHIP #socialdistancetree #canyoudigit

DO NOT FLUSH…

Ways to Protect the Utility System


Be mindful of what you flush down your toilet, that could lead to costly sewer backups in your home or in the sanitary sewer system. Items can create blockages in pipes or cause damage to expensive equipment used in the wastewater treatment plant.

Please DO NOT flush the following items:
~ Baby wipes or diapers
~ Flushable wipes – they are not actually flushable
~ Aquarium gravel or kitty litter
~ Sanitary napkins
~ Rags
~ Cotton swabs, sponges
~ Toys
~ Plastic or rubber items of any kind
~ Food wrappers
~ Clothing

Wipes/Rags
“Flushable” wipes cause millions of dollars in damage to infrastructure in the United States each year. Rags and wipes mix with the fats, oils and grease (FOG) in plumbing fixtures and can create large sewer blockages. Wipes are often marketed as a good alternative to toilet paper but since they do not break down, this sometimes requires crews to unclog pipes and pumps as well as replace and upgrade equipment. Next time you debate about whether to flush an item other than toilet paper, simply put it in the trashcan or dispose of properly.

Cold Weather Preparation

Is your home ready for the cold? It doesn’t take long for meters and pipes to freeze during cold temperatures, especially below 32 degrees. If your pipes or meter freeze, you will not have water. With colder temps, it is important to protect your pipes as much as possible.

Here are some helpful tips:

When Temperatures Dip, let it Drip!
To keep water flowing through the pipes in your home, let one cold water faucet run at a pencil size stream. To re-use, place a jug underneath to catch the drips and use it to water indoor
plants. The amount of water used for this purpose costs significantly less than it would cost to fix the damage from a frozen pipe or replace a meter.

Insulate your Pipes
Insulate your pipes in unheated spaces like the garage and under cabinets along outside walls. Pipe insultation is relatively inexpensive and can be purchased at any home improvements or hardware store.

Set the Thermostat
Whether you’re at home or away traveling, set your thermostat no lower than 55 degrees. Travelers will often make the mistake of turning thermostats off thinking it will save on heating bills, when in reality frozen pipes and damage to personal property could result.

Need assistance with a delinquent utility bill?

We are continuing to work with customers facing financial hardships to establish payment arrangements. We offer contracts for deferred payment plans in most cases. Please contact our office at (304) 725-2316 to see if you qualify.

There are also local agencies that offer assistance with customer delinquent utility bills. The agencies shown below may provide direct assistance or referrals for assistance. Please contact the agency directly for more information.

  • Community Ministries (304) 725-3186
  • Department of Health & Human Resources (304) 724-2600
  • Salvation Army (304) 267-4612
  • Catholic Community Service (304) 267 8837