Customer Service For after hours emergencies, call 304-725-2316 Main Office/Customer Service: 304-725-2316 To view our billing policyDownload To view our deposits, service, and payment options policyDownload To view our non-sufficient check policyDownload To view our leak adjustment policyDownload To view our exempt meter policyDownload Customer RightsDownload Financial Assistance List of local agencies that offer assistance Download Additional Hardship AssistanceDownload WV Low-Income Household Water Assistance ProgramDownload
