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Customers

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Customer Service

For after hours emergencies, call 304-725-2316

Main Office/Customer Service:  304-725-2316


To view our billing policyDownload
To view our deposits, service, and payment options policyDownload
To view our non-sufficient check policyDownload
To view our leak adjustment policyDownload
To view our exempt meter policyDownload
Customer RightsDownload

Financial Assistance

List of local agencies that offer assistance Download
Additional Hardship AssistanceDownload
WV Low-Income Household Water Assistance ProgramDownload

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This is the Official Website of the Charles Town Utility Board

Copyright 2023 Charles Town Utility Board

All Rights Reserved.

Contact Us

661 S George Street Suite 101

Charles Town, WV 25414

Phone: (304) 725-2316

Contact Us

Monday-Friday

9AM to 5PM

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