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Customer Service

For after hours emergencies, call 304-725-2316

Main Office/Customer Service:  304-725-2316

To view our schedule for billingDownload
To view our billing policyDownload
To view our non-sufficient check policyDownload
To view our adjustment policyDownload
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Financial Assistance

List of local agencies that offer assistance Download
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This is the Official Website of the Charles Town Utility Board

Copyright 2022 Charles Town Utility Board

All Rights Reserved.

Contact Us

661 S George Street Suite 101

Charles Town, WV 25414

Phone: (304) 725-2316

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Monday-Friday

9AM to 5PM

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Pursuant to the Charles Town City Council vote on August 24, 2021, all visitors are required to wear a face covering while in City Buildings effective immediately.