The Charles Town Utility Board is a municipally owned and operated utility. We provide potable water and sanitary sewer services to the City of Charles Town and portions of Jefferson County. Our system provides water service to over 5,500 customers.
NOTICE TO CUSTOMERS
In accordance with the WV Public Service Commission General Order No. 262.5 dated June 17, 2020, the Charles Town Utility Board will return to normal operations on July 1, 2020. The Order states that utilities may resume the application of penalties and the termination of water service for failure to remain current on your account. Please see the schedule below:
• The bill dated July 1, 2020 will be delinquent on July 21, 2020 and will receive a late fee if unpaid. Again, we will NOT be charging late fees on balances billed before July 1, 2020.
• On or after August 3, 2020, we will begin terminating water service for all unpaid balances, including those billed before July 1, 2020.
The Utility Board is very willing to work with our customers and assist with a payment plan for those customers that are unable to pay the entire delinquent balance on their account at this time. Please contact us at 304-725-2316 if you have any questions or wish to enter a payment plan.
Effective, Tuesday May 26, 2020 the CTUB office at 661 South George Street will be open to the public with certain modifications in place due to COVID-19.
All customers should maintain social distancing (stay 6 feet apart) and follow instructions as posted on the building and in the lobby.
Please wear a mask and gloves as these items will not be provided.
Also come prepared with your paperwork and bring a pen if necessary as pens will no longer be available in the lobby.
CTUB encourages all customers to continue using the outside dropbox, phone and website for online payments.
Thank you for your cooperation.
NOTICE TO CUSTOMERS CONCERNING UTILITY BOARD MEETING
In light of Governor Justice’s Executive Order 9-20 prohibiting gatherings of more than 10 individuals, the public will not be admitted to the meeting room but is invited to attend via webcast (www.ctubwv.com/index.cfm/board-meetings/meeting-agendas-minutes-2020/). Public comment will be received and read in to the record, if received atleast 5 minutes before the meeting. Please email email@example.com with any public comment for the CTUB meetings.
Attention Water Customers:
Please see the revised Notice to Consumers regarding your drinking water.
We can debit your bank account for your payment each month. Click here to print the authorization form.
To pay by phone, please call 1-877-664-0229.