The Charles Town Utility Board is a municipally owned and operated utility. We provide potable water and sanitary sewer services to the City of Charles Town and portions of Jefferson County. Our system provides water service to over 5,500 customers.
NOTICE TO CUSTOMERS
March 24, 2020
Pursuant to the State of West Virginia Executive Order No. 9-20 (Stay-at-home) by the Governor, the Charles Town Utility Board public office will be closed. Staff will be limiting hours for critical functions within the office and effectuating work from home policies where possible. Essential Utility Services will continue to be available and can be scheduled via phone or email. In person appointments will be evaluated on a case-by-case basis.
This stay-at-home order is not something we take lightly but we are confident we can continue to serve our customers with the use of online tools and telephone access. Our staff will be available during normal business hours and by appointment for essential requests. We encourage the public to use other methods, such as email, telephone, and fax, to communicate their needs to us.
The Utility Board will NOT be charging late fees in March, however bills will be sent without disruption.
If you want to check your balance, go to www.ctubwv.com.
Customers are urged to utilize the drop box located outside of the office at 661 South George Street with checks and money order payments only.
Staff and service personnel will remain available via phone and email as needed.
All non-essential field appointments will be suspended until further notice.
CTUB Phone: (304) 725-2316
Pay bill by phone: 1-877-664-0229
Pay bill online use menu on the left of this page
NOTICE TO CUSTOMERS CONCERNING UTILITY BOARD MEETING
In light of Governor Justice’s Executive Order 9-20 prohibiting gatherings of more than 10 individuals, the public will not be admitted to the meeting room but is invited to attend via webcast (www.ctubwv.com/index.cfm/board-meetings/meeting-agendas-minutes-2020/). Public comment will be received and read in to the record, if received atleast 5 minutes before the meeting. Please email email@example.com with any public comment for the CTUB meetings.
We can debit your bank account for your payment each month. Click here to print the authorization form.
To pay by phone, please call 1-877-664-0229.